Task

We are looking for ideas/ concepts/ solutions for the following categories:

1. Better Network

Challenge: How could the network bank of the future look like?

Description: RLB as of today is already more than a bank. Within its network exists a number of diverse services that could add value to the day to day activity oft he corporate client. The question is: What tools and services should RLB provide on its platform to support and facilitate the day-to-day business of the customer? Maybe solutions already exist in other industries.

A network also consists of more than just one player to serve the customers. How can other partners be included in the network to deliver their services straight to other customers.

2. Better Banking

Challenge: Which services would simplify the day-to-day banking-related operations of a corporate customer?

Description: Banking remains the most important business of RLB. Corporate customers use many services in their daily business, such as legitimation of transactions, identification services, or master data management. In our private environment we also use many services that are convenient, fast, digital, personal, safe, and trustworthy.

3. Customer Centricity

Challenge: How can the bank intensify its customer relations and its understanding of their customers (Communication/ Interaction/ Predictive Analytics)?

Description: It becomes more and more important to know your customer well in order to deliver personalized content and services that fit the needs of the situation. How can RLB obtain evaluable customer insights, e.g. Where are customers situated in the customer lifecycle? What kind of products have they purchased in the past, respectively, are they using at the moment? As everything becomes digitalized, the question remains, how customer intimacy can be preserved in the digital realm and better integrated into the analog customer interaction.

4. Think outside the box

Challenge: Disruptive Innovation and Customer Relations

Did anything come to your mind when reading about the context of this challenge that does not fit the three sub-categories? This space is made for disruptive ideas that do not match the criteria but will change the corporate banking industry forever. 

Evaluation criteria

The experts will evaluate the ideas on the basis of:

• Creativity
• Market attractiveness
• Elaboration of ideas
• Relevance
• Feasibility
• Wow-Effect

The experts will additionally take the degree of completion into account.

Awards

The first three winners will be awarded with:

1st place: 400 €

2nd place: 300 €

3rd place: 200€

The jury decided to award two 2nd places, which now share the cumulated prize money of the 2nd and 3rd place.

Additionally, all other contributions that make the shortlist of seleced ideas will receive 25 €. The shortlist will include at least 13 ideas.

These prizes can either be paid out cash, in form of a participation in a workshop of equal value, or as a donation to an institution of your choice.

Furthermore, the shortlisted users have the option to participate in the Overnight Feedback on February 5. For their participation in this session they will receive another 30 €.